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Refund Policy

In July of 2020, during the height of the pandemic, OFC Creations LLC updated the following no-refund policy to ensure programs could continue at the level of excellence expected from OFC offerings. OFC's "no-refund" policy is in line with national standards of theatres and performing arts centers offering similar productions and programs.

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OFC Creations LLC, ALL SALES ARE FINAL on tickets, tuition, merchandise, rentals and other sales. No refunds are offered. NO EXCEPTIONS. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management. 

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If you are unable to use tickets that you have purchased, you may:

  • Give the tickets to a friend or family member, we will not check their ID upon arrival

  • Turn in tickets to the box office for others to use, however this will not include a refund

  • Exchange the tickets within OFC's Exchange/Transfer Policy

    • Up until two weeks prior to showtime, tickets may be exchanged to any upcoming OFC Creations show​

    • Two weeks prior to showtime, tickets may only be exchanged to a different performance for that production (ex. moving Friday to Saturday night)

    • 24hr prior to showtime (and after show time) no exchanges/transfers are permitted. No exceptions.

    • To exchange your tickets within the policy listed above, please call 585-667-0954 ext 2, or email Courtney@OFCCreations.com

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If you are unable to attend a program or camp you registered for, you may:

  • Gift the spot to a friend or family member. In doing so, you must contact the OFC office in advance to update the student name and contact information

  • If the program is full with a waiting list, OFC may contact someone from the waiting list to fill your spot. If the spot is filled, a credit on file will be honored for the student to take a future program or camp. The spot must be filled before a credit is honored.

  • Please note that transfers through the options above may incur a $50 fee, and multiple transfers will incur an additional $50/each 

Note: Once the program has started, or once the show has been cast, these options are no longer available. We do not honor transfers (or refunds) after a program has begun.

If you are looking to transfer between educational programs, please email us first at info@OFCCreations.com and wait to hear back before enrolling in a second program. We will respond to you. If you enroll in a second program, and your transfer is approved, we will be unable to refund you for either program.

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If you unable to use merchandise or a rental, you may:

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Cash refunds are not offered.

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HEALTH FORM - SIGNATURE REQUIRED

Please note that all students enrolled in OFC programs (classes, camps, lessons, etc) are expected to fill out OFC's most recent health form to have on file with the office, this form will need to be signed by a parent/guardian over the age of 18. Typically there is one form for summer (June-August) and one form for the school year (September-May). All families are expected to follow policies and procedures indicated on the health form, including, but not limited to: Media Release, which allows OFC to take photos and videos of class/camp activities and share them on social media, website, and other promotional purposes. Not signing the health form does not exclude a student from these policies. 

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YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE GAME, EXHIBITION, EVENT, CLASS, OR PERFORMANCE WHETHER OCCURRING PRIOR TO, DURING, OR AFTER SAID SHOW. YOU ASSUME ALL RISK AND DANGER OF INJURY OR CONTRACTION OF VIRUS AND YOU AGREE THAT THE MANAGEMENT, ITS AGENTS, AND THE PERFORMERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY INJURIES RESULTING FROM SUCH CAUSES. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. NO RECORDING DEVICES, STILL CAMERAS, OR VIDEO CAMERAS PERMITTED. NO TRANSMISSION OR AIDING IN TRANSMITTING ANY DESCRIPTION, ACCOUNT, PICTURE, OR REPRODUCTION OF THE EVENT, GAME, PERFORMANCE, CLASS OR EXHIBITION. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. IN THE EVENT OF A CANCELLATION FOR WHICH THERE IS NO RESCHEDULED DATE, A REFUND FOR THIS TICKET MAY BE ISSUED AT THE OPTION OF THE MANAGEMENT AND MAY NOT INCLUDE ADDITIONAL TICKETING FEES (I.E., TICKETING OPERATIONS FEE, SHIPPING FEES, ETC.). Customers are entitled to a formal written copy of OFC’s refund policy upon request. 

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